Level 2 Diploma in Customer Service

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Who Course is Suitable for

This course is suitable for anyone who works regularly with customers. This would include those who work in retail shops, hotel receptionists, medical receptionists and call centre staff, but could include anyone who offers a service to the public.

Course Description
The course covers the skills and knowledge requirements to perform effectively in this role. Units include:
  • Communication
  • Giving a positive image
  • Dealing with customers face to face, by phone and IT
  • Resolving Problems
  • Develop Customer Relationships
  • Customer Service Improvements
  • Developing Personal Performance
Course Duration and QCF Credit Value
12 months. A minimum of 28 credits

Assessments will be carried out with you throughout the course. These may consist of observations, discussions, questioning, witness statements, reflective learning journals and others. All assessments are planned with you beforehand. We are able to make adjustments to assessments to take account of the needs of individual learners, for instance dyslexia or a physical disability. Please ask your assessor about this.

Funding is subject to eligibility – please contact us to find out more.

Have you been living in the UK / EU for the last 3 years? Contact us to know more about self-funded programs.
European Union Social Fund
Skills for Health

London Vocational College
2nd Floor Heraldic House
160-162 Cranbrook Road
Ilford IG1 4PE

Tel: 0208 617 0065
Email: [email protected]

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2nd Floor Heraldic House
160-162 Cranbrook Road
Ilford IG1 4PE
Tel. 0208 617 0065

Opening Hours

Mon - Fri
9:00 am to 18:00 pm

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